FAQ
Common questions
How does Lapsiq get my lapse data?
Connect your Stripe account with one click. Lapsiq reads cancellation events, exit survey responses, and MRR data using read-only API access. We never store payment details.
How long does setup take?
Under 5 minutes. Connect Stripe, optionally connect your helpdesk (Intercom or Zendesk), and your first report is ready within an hour.
What if I don't use exit surveys?
No problem. Lapsiq also analyzes support ticket sentiment, usage drop-offs, and behavioral patterns before cancellation to infer reasons even without survey data.
Is my data secure?
Yes. Lapsiq uses read-only API access, encrypts all data in transit and at rest, and never shares your data with third parties.